Effective Date: 4/23/2024

Welcome to Rey Media, LLC (“Rey Media”, “we”, “us”, or “our”). These Terms & Conditions govern your use of our website www.reymediaagency.com (the “Site”) and our services. By accessing or using the Site and our services, you agree to be bound by these Terms & Conditions.

Revision Policy

Rey Media offers unlimited free revisions for clients, contingent upon the package selected. Clients can request revisions to their designs at no extra charge, provided that the design and concept remain intact. The turnaround time for revisions is 48 hours.

Refund Policy

All funds deposited with Rey Media for services rendered are non-refundable once the initial design and concepts have been approved, or changes have been requested. However, in the event that a refund is requested before the delivery of initial design concepts, a full refund (less a 10% administration and processing fee) may be granted. Refund requests made within 48 hours of the initial design delivery will be eligible for a 66% refund (less a 10% administration and processing fee), while requests made within 48-96 hours will be eligible for a 33% refund (less a 10% service & processing fee). No refund requests will be entertained after 96 hours of the initial design delivery.

Refund requests should be made to our support department and will be evaluated on a case-by-case basis. Refunds will not be entertained after the final files have been delivered. For website bundles, no refunds will be provided once the initial design mock-up has been revised or inner pages have been created with client approval.

Claiming Your Refund

To claim a refund, please specify your concern and request a refund through our email, stevian@reymediaagency.com. Once your refund request is approved, the rights to the design will be transferred to Rey Media, and you will not be allowed to use any version of the design provided.

Additional Policies

Rey Media reserves the right to decline refund requests if multiple design orders have been placed with the intention of claiming a refund.
All design orders require client input for completion, and clients are encouraged to provide feedback throughout the process.
Rey Media guarantees 100% unique designs and offers a money-back guarantee if expectations are not met.
Communication with Rey Media should be conducted through designated email addresses and toll-free numbers provided on our website.
By using our website and services, you acknowledge and agree to abide by these Terms & Conditions. Rey Media reserves the right to update or modify these Terms & Conditions at any time without prior notice. It is your responsibility to review these Terms & Conditions periodically for any changes. If you continue to use our website and services after any modifications, you accept and agree to be bound by the revised Terms & Conditions. If you do not agree to these Terms & Conditions, please refrain from using our website and services.

If you have any questions or concerns about these Terms & Conditions, please contact us at stevian@reymediaagency.com.

End of Terms & Conditions